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Client Testimonials
“ VelqonTech ramped a 24/7 chat + voice pod in 14 days. First‑response time fell 38% and CSAT rose to 4.7/5 within the first month. ”
“ Their QA and coaching cadence is solid—AHT down 22% with zero dip in quality. Weekly reporting made decisions easy. ”
“ We offloaded email and L1 tickets. SLA hit‑rate is 99.3% and backlog is basically gone. Handover was smooth. ”
“ HIPAA‑aware workflows and clean documentation. Escalations dropped 31% in quarter one. ”
“ VelqonTech’s outbound win‑back campaign brought 18% reactivation in 6 weeks. Strong process and friendly agents. ”
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