E‑commerce CX Scale‑Up
Launched 24/7 support across phone, email, and chat; +18% CSAT and 35% faster first response time in 90 days.
Omnichannel Support Launch
Rolled out unified SLAs across channels with consistent QA; backlog cleared in week 2 and zero missed P1s.
Helpdesk Consolidation
Migrated to a single platform with macros and taxonomy governance; FCR improved to 92% on top categories.
QA & Training Framework
Calibrated rubrics and continuous coaching lifted average QA by 12% while reducing variability across teams.
Peak Season WFM
Interval‑based staffing and accurate forecasting cut abandon rate by half while maintaining service levels.
CRM Integrations
Connected Zendesk/Freshdesk with CRM and telephony; improved context sharing and reduced handle time.
Customer Support
Stabilized queues with cross‑trained pods and WBR/MBR cadence; CSAT +20% and reopen rate −30%.
Proactive Retention Outreach
Targeted win‑back and save plays increased retention by 9% without increasing cost per contact.
Returns & Refunds Desk
Policy redesign and workflow automation reduced refund cycle time by 28% and disputes by 15%.
Try our service now!
Everything you need to launch and scale 24/7 customer support—predictable SLAs, measurable quality, and flexible capacity.
Get Started Now